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Orders received after 4pm will normally be processed on the next working day.

Availability

All In Stock items are available for immediate dispatch (although quantities may be limited).

Items marked Special Order are either out of stock or not routinely held in stock in our UK warehouse and will need to be ordered in.  Please contact us for information on lead times.

Some products not currently in stock may state a standard lead time, e.g. 2-3 weeks for non-stocked 100% Chef products.  In practice we are finding these lead times can vary considerably at the moment, and it's always best to give us a ring to discuss.

The following charges for delivery will apply for all customers from 1 August 2023.

UK mainland*

• Next day courier service: £5.95, free for all orders over £99
• Weekday pre-noon service: £15.00
• Saturday all-day service: £20.00
• Saturday pre-10:30 service: £35.00

*(Does not include Scottish Highlands)

Scottish Highlands, Scottish Islands and the Isle of Wight

• One to five day Recorded Delivery via Royal Mail: £10.00
• Two day courier service: £20.00

Northern Ireland

• One to five day Recorded Delivery via Royal Mail: £10.00
• Two day courier service: £20.00
• Next day courier service: £30.00

Channel Islands, Isle of Man, Scilly Isles

• One to five day Recorded Delivery via Royal Mail: £10.00

Please note we also have distributors in the Channel Isles and the Isle of Man.

International Orders

• Charged individually based on weight and zone
• We deliver worldwide using DHL.  Due to the complexities of shipping to international destinations we may have to charge additional fees where the delivery region or size/weight of the order necessitates it.  We will always contact you to confirm these additional fees before we accept and process your order.
• Please note the website does not calculate or charge local import taxes or customs duties for non-UK destinations.  You are liable for payment of these if they arise.

Please Note: Our standard next working day service (where available) is not a guaranteed service. If you need a guaranteed service, please select the pre-noon service.

Our delivery prices are estimates, and we reserve the right to charge additional fees for large orders or palletised delivery where necessary, but we will always contact you in advance should this be necessary. Please see our terms and conditions for more information.

Delivery notifications and tracking information will normally be sent to the email address used to placed the order.

Please contact us if your order has not arrived after three days (or five days for recorded delivery). All courier deliveries are geotagged and photographed which usually helps us locate your parcel.

Returns and damaged goods

For businesses, all claims must be notified by phone or email within 24 hours. Damaged or incorrect goods must be retained and made available for collection or inspection.

For individuals, you can cancel your order within 14 days of receipt as long as the item is unused and in a resalable condition. For food ingredients this means the seal must not be broken (unless damaged in transit). Please give us a ring or contact us by email to arrange a return.