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How to Order

Placing Orders:

We sell to trade and public, and you can order on this website, by phone, or by email purchase order.

MSK products are also available through numerous food service distributors and can be found on many of the main purchasing systems used in the hotel, restaurant and catering industries.

Ordering on the web:

This is a normal website shop - you can checkout as a guest, or you can register for a website account using your email address.  If you create a website account, you will be able to see your order history, manage you delivery addresses, and save your basket between visits.

You can pay using a credit/debit card or via PayPal (which also allows card payments).

If you are also an MSK trade customer, with an approved credit account, we can link this to your website account so that you can select payment on account during checkout if you would find this convenient.  Please just let us know your MSK account reference and your website account login email and we will link them.

Ordering by phone/email:

We can take orders by phone or email for all customers, whether or not you have a website login.  If you do not have an MSK trade account then you will need to pay for your order before we dispatch it, either by card (over the phone) or by bank transfer, for which we will need to see confirmation of the payment.

Ordering by Purchase Order:

We accept orders via email with a purchase order number from all customers with an MSK trade account.

Prices:

Our website and catalogue prices are our standard single-unit prices for all items.  We do not offer separate prices for trade accounts but we do offer multi-buy, volume and bulk discounts for our customers.  Please contact us for a quote.

Prices on the website should be assumed to be more up-to-date than in printed material. In the event of any errors in pricing we will contact you to confirm before dispatching your order.

Operating Hours:

Our Sales Office is open from 9am to 5pm Monday to Friday for phone and email orders, and orders and enquiries can be left on our answer phone service at all other times. Our cut-off for next-day deliveries is 4pm and all orders received after this point will normally be processed the next working day.

We are closed for bank holidays in England.