Terms & Conditions

We very much hope you enjoy browsing and using this website. In doing so, you are agreeing to the following terms and conditions of use, which together with our privacy policy govern your relationship with us in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

msk-ingredients.com is a site owned and operated by MSK Ingredients Ltd, Registered in England & Wales, Company No. 5389120, VAT No. 877948501. Our registered office is Office Suite A, Sheepbridge Lane, Chesterfield, S41 9RX. References to MSK, MSK Ingredients, ‘us’, ‘we’, ‘our’ and similar terms refer to MSK Ingredients Ltd.

This website and its use is subject to the laws of England, Northern Ireland, Scotland and Wales, and further subject to the following terms of use:

Content and Availability

We will do our best to ensure that the information and content on our website is accurate and comprehensive. The professional culinary advice offered by this website in the form of recipes, ideas, suggestions, photography and product descriptions is provided in good faith and has been approved by experienced chefs. We can’t though guarantee that there won’t be errors or omissions from time to time and we exclude any liability for inaccuracies or errors, as far as the law permits. We will make sure we correct any errors that we become aware of as quickly as we possibly can.

It remains your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

You should not consider any information on our website to constitute legal or other professional advice and it should not be relied upon as such. We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

We may need to change the content on our website without notice and we reserve the right to suspend access to any or all of the content on the website at any time, and will not be liable for any losses or damages arising from our content being unavailable.

Intellectual Property

MSK Ingredients Ltd is the owner or the licensee of all intellectual property rights in our site, and in the material published on it. This includes, but is not limited to, the design, layout, look, appearance and graphics (our ‘content’). Our content is protected by copyright laws and treaties around the world. All such rights are reserved. Please don’t reproduce anything without getting our permission first.

You must not use any part of our content for any commercial purpose without getting permission from us first, with the exception that you may share content on public social media sites provided you also indicate our status (and that of any identified contributors) as the authors of the content and provide an appropriate link to our website or our social media presence, and ‘tag’ us to let us know you have done this. You must not modify our content when you do this, except with our permission.

If you use any part of our content in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Privacy and Cookies

This website uses essential and non-essential cookies to monitor browsing preferences, save details of your shopping basket, and to provide us with anonymised marketing data on visitors (analytics). In registering for an account or making purchases, the following personal information will be received and stored by us for use in offering and fulfilling our services to you; name, contact details, delivery details. We will not share your information with third parties without explicitly gaining your permission to do so. More detailed information on can be found in our Privacy Policy.

Pricing and Promotions

Our prices are subject to change without notice.

Prices on the website are quoted both inclusive of VAT and exclusive of VAT, whereas prices in our printed literature and on business communications are generally quoted ex VAT.

From time to time, we will make special offers available to our customers, including (for example) promotional discounts, multibuy offers, and customer rewards. These offers may or may not be time-limited and/or exclusive to users of the website, social networks, and/or other customer groups. We will endeavour to make it clear to you how these offers are applied and whether you are eligible for them, but accept no liability for honouring a promotional offer which has not been correctly applied to your order. If an item is returned which subsequently means that the qualifying criteria for the offer are no longer met, the offer value may be deducted from the refund.

Orders

Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.

You must supply an email address to order from us via this website, and we will endeavour to contact you via this address for all matters associated with your order, including order confirmations which will be sent automatically. It is your responsibility to ensure that this address is correctly entered, and that you check emails to this address, including your spam/junk folder. We make every effort to ensure deliverability of our emails using current best practice, but will not be held liable for any non-receipt of emails or incorrect identification as spam.

If we cannot supply you with the product or service you ordered, we will not process your order. If you have already paid for the product or service, we will refund you in full as soon as reasonably possible.

If we can only supply part of your order we will either process that part and refund the difference, or contact to discuss alternative options.

All orders require payment at the point of order unless you are ordering on behalf of a business which has an approved credit account with MSK. Please see our ‘Trade Accounts’ section for more information about credit.

MSK reserves the right to refuse an order where it considers it reasonable to so so for commercial reasons. Statutory rights for consumers are not affected by this.

Invoicing and statements

A delivery note will be sent with your order to the delivery address provided and an invoice will typically be emailed, on the morning following despatch. Both documents will normally indicate that your order was placed on the website, and whether you paid at the time of ordering.

The invoice will either be sent to the email address provided when you ordered on this website, or to the email address we hold in our system for any customer account that we believe your web order relates to.

Statements and any other administration can be sent to any address requested but will typically be sent to the payment postal address provided when ordering on this website, or the registered address provided for any customer account that we believe your web order relates to.

All monies are due within 30 days from receipt of the goods. All goods remain the property of MSK until payment has been made in full.

Claims, Returns and Refunds

We do everything we can to ensure your product arrives in good condition and in the delivery timescales advertised.

If you are not satisfied with the service or condition of your product, please notify us by email, phone or via our website contact form within 7 days and we will endeavour to correct the issue to your satisfaction. In the event that we cannot do this:

• If there is a fault with the product(s), you will be entitled to a full refund of the cost of your goods, including delivery.

• If there is no fault with the product(s) then we will be happy to refund the purchase cost once it has been returned to us in saleable condition, but you will remain liable for all delivery costs unless otherwise notified.

• Under the UK’s distance-selling regulations, you also have the absolute right to cancel your order up to 7 days from when you placed it. You must notify us of your request to cancel your order either by email or via our website’s contact form. If we have dispatched the product(s) to you, then you will have to arrange for them to be returned to us. Once we have received the product(s) we will refund you the price paid for them, inclusive of promotional offers at the time they were purchased. You will remain liable for all delivery costs.

If more than 7 days have elapsed since your order was dispatched then please contact us so that we can discuss how we can address your concerns.

None of the above affects any statutory rights which might apply to your purchase.

Reviews

Product reviews entered by you or by other customers may be edited for clarity or brevity, but we promise that they are always an accurate reflection of the original review. Where you have provided your personal details along with a review we may edit these to use your first name only, or make other edits, in order to protect your anonymity. We also reserve the right to use the content of your reviews and your first name (or other anonymised details) to promote our products in any way we choose. All reviews posted on our website are genuine customer reviews received either on this site or on one of the online marketplaces where our products are also available.

Customer Accounts

For technical reasons, MSK treats website accounts as different from customer accounts.

All MSK customers, including businesses and private individuals, will have an MSK customer account which will record orders placed with us via the phone, website, email or through other means. This account will also retain a history of customer support queries and other communications. Your MSK Customer account is identified by an account reference which we will clearly quote on all delivery notes, invoices and statements. Please use this account reference when communicating with us.

In addition, website customers may choose to create a website account. A website account:

• Will save your basket in between website visits

• Will retain a website order history you can look up

• Allows you to save and manage delivery addresses so you don’t have to type them each time you order

• Can be connected to an MSK customer account so that approved customers can order on account.

All website users are free to order as a ‘guest’ if they prefer.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

• loss of income or revenue;

• loss of business;

• loss of profits or contracts;

• loss of anticipated savings;

• loss of data;

• loss of goodwill;

• wasted management or office time; and

• for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you, your visits to our site

We process information about you in accordance with our privacy policy http://msk-ingredients.com/privacy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Jurisdiction and applicable law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.