Your Cart

Terms & Conditions

Terms of website use

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information about us is a site operated by MSK Ingredients Ltd.  Our registered office is Office Suite A, Sheepbridge Lane, Chesterfield, S41 9RX.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.


The prices will be maintained as is possible. However, MSK reserve the right to alter them without prior notice. All prices quoted are not inclusive of V.A.T. which will be charged where appropriate.

Special Offers

From time to time, we will make special offers available to our website customers.  These may or may not be exclusively available on the website. These may take the form of:

  • Promotional discounts - accessed by entering a promotional code at the checkout.
  • Multibuy Offers, for example a 4 items for the price of 3 offer. The offer applies across the whole range specified and you can mix and match different products within that range. The price of the cheapest item is automatically deducted at checkout. Your invoice may show the discount against a single item or spread across all of the relevant items depending on the offer.
  • Linked discounts, for example 25% off a specific range of products when purchasing one or more of another specific product.
  • Customer-specific, time-limited offers - usually used as a customer-reward.
  • Free gifts for spending a certain amount on qualifying products. In order to qualify for the free gift, your basket total must meet the required amount after any other discounts or offers have been applied.

All offers will be time-limited and may be limited to one usage per customer.  Offers may be limited to registered customers in some instances.

Offers cannot generally be used in conjunction with any other offers, unless otherwise stated.

If an item is returned which subsequently means that the qualifying criteria for the offer are no longer met, the offer value may be deducted from the refund.


A delivery note will be sent with your order to the delivery address and an invoice will typically be emailed, on the morning following despatch, to the email address you have provided to us. Statements and any other administration can be sent to any address requested. All monies are due within 30 days from receipt of the goods. All goods remain the property of MSK until payment has been made in full.


Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) or commencement of the services that you ordered from us.

If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order. Please ensure you check spam/junk folders.

All products that you order through the website will remain the property of MSK  until we have received payment in full from you for those products.

If we cannot supply you with the product or service you ordered, we will not process your order. If you have already paid for the product or service, we will refund you in full as soon as reasonably possible


All claims must be notified within 24 hours. Damaged or incorrect goods must be retained and made available for collection or inspection.


Credit accounts are available upon request. All monies are due within 30 days of receipt of the goods. All goods remain the property of MSK until payment has been made in full. We reserve the right to charge interest at 2% over base rate on all overdue accounts.

Reliance on information posted disclaimer

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you, your visits to our site

We process information about you in accordance with our privacy policy By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Jurisdiction and applicable law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

Please do not hesitate to contact us if you have any concerns or questions in relations to these terms and conitions.

Thank you for visiting our site.