We offer free delivery on all products to mainland UK postal addresses, 6 days a week, and do not have a minimum order requirement. All of our orders are sent by recorded and/or tracked delivery and will be delivered within 5 working days from the receipt of the order. All orders must be signed for except by prior arrangement.
A guaranteed next working day delivery service to most mainland UK addresses** is also available on most ingredients and can be selected during checkout for a small fee. Orders must be placed before 3pm Monday to Thursday only.
Some of our tools, equipment and serviceware products (particularly 100% Chef products) are not held in our warehouse and may take a further week to ten days for us to receive in. Where this is the case, the product will show an availability of 10-14 days on the product page. If your order includes one of these products then next day delivery will not be available during checkout as we will send your entire order in one delivery by default.
If you would like your order split so that the ingredients are dispatched immediately, please place a separate order for them or ring the sales line to request we split the order.
We deliver worldwide using UPS and Fedex. Due to limitations of the website software the delivery fee is offered as a flat rate regardless of the size of your order. In some cases we may have to charge additional fees where the delivery region or size/weight of the order necessitates it. We will always contact you to confirm these additional fees before we accept and process your order. It may also be possible to deliver your products at a lower rate than offered by the website. Please call us if you would like an accurate quote.
All claims must be notified by phone or email within 24 hours. Damaged or incorrect goods must be retained and made available for collection or inspection.
** The following regions are not eligible for next day delivery: Inverness, Oban, Fort William, Aviemore, Portree, Ullapool, Fraserburgh, Elgin, Thurso, Wick, John O’Groats, Shetlands & Orkney, Western Isles, Loch Lomond, Inverurie