We wanted to take this opportunity to let you know that our website remains open for business, and to let you know what we’re doing to protect our staff, suppliers and customers.
We are currently following the government’s advice, which is as follows:
“With the exception of some non-essential shops and public venues, we are not asking any other businesses to close – indeed it is important for business to carry on."
“Online retail is still open and encouraged and postal and delivery service will run as normal." - Source: www.gov.uk Updated: 26th March 2020
We are continually monitoring and reviewing the situation and will always act in line with official advice.
As a grade ‘AA’ BRC-accredited food business, we already have extremely high cleaning standards. However, we have further increased our cleaning frequency and all staff have access to hand sanitiser, food grade gloves and hand washing facilities.
All members of administrative staff who can work from home have been doing so, and this means that there is a significant reduction in staff working on the premises. We are now typically operating with one member of staff in Sales, one in Production and one in Despatch. We have also implemented a 'zero contact' policy between our staff and any third party site visitors (delivery/collection personnel) with absolutely no entry in to our sites for anyone other than staff. Both delivered items and parcels for collection are stored outside to enable this to be successfully executed.
For the duration of these measures we have moved all of our deliveries to a single courier service, and brought forward our next day cut off to 2pm for web orders. Our delivery partner operates ‘contact free' deliveries and will happily sign for parcels on a customers behalf if required, or leave the parcel in a safe place.
We know that many of our trade customers are closed, and many of our suppliers, like us, have seen demand fall dramatically. You will no doubt be anxious for what the future will bring. I want to reassure you that we stand with you, and will do our best to support you in the months to come. Whether at work or at home, if you are using our ingredients and would like technical advice then please get in touch. And when things start to improve, as they inevitably will, our talented chefs will be available to assist you with menu planning and development as always.
Finally, we would like to thank all of our wonderful customers for their orders and for continuing to support our business over the past twenty years.
Please take care and stay safe,
Director & Founder, MSK Ingredients Ltd